Thursday, June 18, 2026

Eaton Fire Survivors Credit E-Central With Providing Financial Assistance During Rebuilding Efforts

Several victims of the Eaton Fire say assistance from E-Central Credit Union helped them navigate financial challenges as they began rebuilding after losing their homes, according to information provided by the credit union.

The credit union highlighted the experiences of two members who were affected by the fire and described financial assistance and guidance provided during the recovery process.

Cassandra Sellers, who lost her home in the fire, said E-Central waived fees associated with financial transactions following the disaster.

“E-Central waived all service charges related to the disaster, including wire fees and other transactional costs,” Sellers said in a statement provided by the credit union.

Sellers also said she worked with Timothy Melton, a new accounts representative at E-Central with more than 30 years of experience in real estate and construction lending, as she began the rebuilding process.

According to Sellers, Melton provided guidance and support during the recovery effort and remained available after normal business hours when questions arose during the rebuilding process.

“During times like these, our role goes far beyond banking,” Melton said in a statement. “It’s about being genuinely invested in our members’ recovery and future.”

Sellers said she appreciated what she described as E-Central’s community-focused approach and said she regularly recommends the credit union to friends and family.

The credit union also highlighted the experience of John McCall, pastor of Bethel Church and founder of D’Veal Family and Youth Services. McCall said he and his wife lost their family home in the Eaton Fire and sought assistance from E-Central afterward.

“The overall experience was amazing,” McCall said. “Everyone was knowledgeable and treated my wife and me with respect.”

According to the credit union, staff worked with McCall to structure accounts in a manner intended to maximize federal deposit insurance coverage through the National Credit Union Administration.

“I was impressed with the immediacy of service during a challenging time,” McCall said. “When I needed the funds, E-Central just made it easy.”

Evan Hitchcock, E-Central’s vice president of operations, said the institution sought to provide financial assistance and support to members affected by the disaster.

“These are the moments that define who we are,” Hitchcock said. “We appreciate being a trusted partner our members can rely on, offering not only financial solutions, but real support in times of need.”

E-Central Credit Union is a member-owned financial cooperative. According to the credit union, it focuses on providing financial services while emphasizing long-term relationships with its members. It is located at 990 S Fair Oaks Ave. in Pasadena.

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